Refund policy

Damages and Issues (All Regions) We want you to love your gear. Please inspect your order upon reception and contact us immediately at merch.customersupport@blinkindustries.tv if the item is:

  • Defective or damaged on delivery
  • Shows poor print quality
  • Is the wrong item entirely

In these cases, we will work with our fulfillment partner to evaluate the issue and arrange for a free replacement or refund.

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Print-on-Demand Policy (US & Non-UK/EU Customers) Please note that all apparel and accessories in our store are printed on demand. Because these items are manufactured specifically for you at the time of order, all sales to the United States and regions outside the UK/EU are final. We do not accept returns or exchanges for change of mind or incorrect size selection. Please check our Sizing Guide carefully before purchase.

UK & EU 14-Day Right of Withdrawal In accordance with UK and EU consumer law, customers based in the United Kingdom and the European Union have a statutory 14-day right of withdrawal. You have 14 days from the day you receive your physical order to change your mind and request a return for standard Print-on-Demand items and candles.

  • How to Withdraw: Contact us at merch.customersupport@blinkindustries.tv., or in the EU use the "Purchase Contract Withdrawal" button located on every page of the site or found HERE to initiate this process. 

  • Condition: Items must be in the same condition that you received them, unworn/unused, and in their original packaging.

  • Return Shipping: Please note that under this withdrawal right, the buyer is strictly responsible for paying the direct costs of return shipping to our UK address.

(Note: This 14-day right of withdrawal does not apply to items that you have specifically asked to be personalized, such as adding your own name or custom text to a design).

Candle Returns (US & Non-UK/EU Customers) For customers outside the UK/EU, our candles are the only items eligible for a standard change-of-mind return. We have a 30-day return policy, meaning you have 30 days after receiving your candle to request a return. The candle must be unused and in its original packaging. Refunds will be offered minus the cost of shipping.

How to Send Items Back If your return is accepted (either via the EU/UK Withdrawal process or a standard Candle return), please send the item to:

Blink Industries Ltd - Unit 1, 377 Camden Rd Greater London, N7 0SH United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items We cannot accept returns on sale items, gift cards, or personal care goods (such as beauty products).

Refunds Once we’ve received and inspected your return, we will notify you of the approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.